1.
Whenever, I am trying to login the system says ‘Invalid
Login…Please check your username and password’. How should I resolve this
issue?
This is indicating
that you are trying to login to the e-way bill system with incorrect username
and password. Please check the username and password being used to login to the
system. If you have forgotten the username or password, then please use the
‘Forgot Username’ or ‘Forgot Password’ facility provided on the portal to
recollect your username or
create new password accordingly.
2.
Whenever, I am trying to login the system says ‘Your account has
been frozen’. How should I resolve this issue?
This is indicating
that your account has been frozen because you might have cancelled your
registration or your GSTIN has been de-activated in the GST Common Portal.
Please visit the GST Common Portal (www.gst.gov.in) to find the status of your
GSTIN under ‘Search Taxpayer’ tab. In case you are able to log in on GST portal
but not log on e-Way Bill portal, please lodge your grievance at https://selfservice.gstsystem.in/.
3.
Whenever, I am trying to login the system says ‘your account has
been blocked…Pl try after 5 minutes. How should I resolve this issue?
This is indicating
that you had tried to login to the e-way bill system with incorrect username
and password for more than 5 times. Hence, the system has blocked your account
for security reasons and it will be unblocked after 5 minutes.
4.
What should I do, if I do not remember my username and password?
If you have
forgotten the username or password, then use the ‘Forgot Username’ or ‘Forgot
Password’ facility provided on the portal to recollect your username or create
new password accordingly. The user needs to enter some details after
authenticating the same via an OTP, then, user will be provided with the
username and password.
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